At Ivory Clothing, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and straightforward refund and exchange policy.

Eligibility for Returns & Exchanges

• Items must be returned within 7 days of delivery.

• Products must be unused, unwashed, and in original condition with all tags attached.

• Certain items such as sale or clearance items may not be eligible for a refund.

How to Request a Return

1. Contact our customer support team via email, phone, or WhatsApp within 7 days of receiving your order.

2. Provide your order number, item details, and reason for return.

3. Our team will guide you on the return process and shipping instructions.

Refund Process

• Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 working days using the same payment method used for the purchase.

• Shipping costs are non-refundable unless the return is due to a defective or incorrect product.

Exchanges

• Exchanges for size, color, or different products are allowed, subject to availability.

• If the desired product is unavailable, a refund will be issued.

Damaged or Defective Items

• If you receive a damaged, defective, or incorrect item, please contact us immediately.

• We will arrange for a replacement or full refund, including shipping costs.

Important Notes

• Refunds are subject to inspection and verification of product condition.

• Ivory Clothing reserves the right to refuse returns or refunds that do not meet the above criteria.

Contact Us

For questions or assistance regarding returns or refunds, reach out to our customer support team via our Contact Us page. We’re here to help!